Orders placed on can be shipped to all 50 states, plus Canada and other international locations.  

Once your order is made and ready to leave our workshop you will receive an email providing you with tracking information.

We are not responsible for your package once it has been shipped. Your package will include a tracking number.

Jax & Moonie is not responsible for replacing or refunding orders of delayed, lost, or stolen packages.


All Jax & Moonie dog collars and tags are handmade to order. Please take into account 2-3 days for production of your purchase on top of your shipping option.

All shipping within the USA is shipped using USPS Priority Mail with the cost of $8.30, (except for Been There ™ Custom Tag orders which are shipped as regular ground at a lower cost depending upon your location within the US). Please allow 2-3 days for your Priority shipment to arrive and 4-7 days for Ground Shipping.

Shipping to Canada is your choice of Priority shipping for $28.00 USD or Regular Ground Shipping for $12.25 USD.

For any orders that need to be expedited, please contact the email below before you place your order so we can discuss the rate.