The way our program works is outlined below:
- Email us at firstname.lastname@example.org regarding the product you would like replaced through our Recycling Program
- Show proof of your past Jax & Moonie purchase
- Ship us your old/used Jax & Moonie product to the address below
- Once we receive your product, we will email you a 50% off code to be used to purchase a new item (the same item that is being returned)
- Once we receive the collar and you have purchased your new discounted item, then we will process your order.
You must live in the USA or Canada.
You must pay for the shipping costs involved in returning your product as well as the shipping for your new product.
You must include the receipt of your purchased old/used product in your return shipment.
You must be able to ship us your product (along with the original hardware) to qualify for our recycling program.
PRODUCTS THAT QUALIFY FOR OUR RECYCLING PROGRAM:
- The Signature Collar
- The Minimalist Collar
- The Signature Fi Collar
- The Minimalist Fi Collar
PRODUCTS THAT DO NOT QUALIFY FOR OUR RECYCLING PROGRAM:
- Been There™ Tags
- Custom Been There™ Tags
- Custom Collar orders
HOW TO HANDLE A REPLACEMENT:
Email us for a return authorization: email@example.com
Once we provide your return authorization, simply mail the item to:
Jax & Moonie
PO Box 964
Cardiff, CA 92007
Lifetime guarantee does not apply to custom products.
We reserve the right to refuse service to anyone we feel is taking advantage of the recycling program.
We replace all items with the same exact item only.
We cover any defects in materials, parts or workmanship.
We cover damage that is caused by the pet during normal use.
We do not cover products that are intentionally damaged, dirty, outgrown or exhibiting normal wear and tear, products that are list or stolen, or products that are used for something other than your pet.