Lifetime Warranty

We feel the quality we have to offer is worth a 100% lifetime warranty on any manufacturer defects. We are proud of our products and will fix your Jax & Moonie item for free if any of the following occurs: 

  • Leather malfunctions
  • Stitching malfunctions
  • Hardware malfunctions

Our lifetime warranty does not cover cosmetic damage due to wear and tear, loss or theft, customer abuse, unauthorized repairs by someone other than Jax & Moonie, or modifications made by the customer.

Items/products that do NOT qualify for our lifetime warranty:

  • Custom Been There™ tags
  • Been There™ Tags
  • Custom personalized bags