FAQ

What are our products made of?

Our products are made from raw veg-tanned leather and hand-stitched.

 

Why leather?

Leather is an extremely durable and natural product, which is one of the biggest reasons why we chose to use it instead of alternatives like vegan leather. Vegan leather does not last nearly as long as genuine leather. We expect all of our products to stand the test of time, as our brand motto is “One collar for a lifetime”.

 

How do I know what size dog collar to get for my dog?

Check out our Size Chart to find the right collar size for your pup.

 

What if my collar measurements are a little off when I measure my dog?

We allow returns and exchanges along as your collar is unused and returned/exchanged within 30 days of purchase. Read more about our return/exchange policy here.

 

Who makes all of our products?

All of our products are handmade and crafted in Cardiff, California by our expert leather-smith and Co-Founder, Matt Punzone. You can read more about Matt here!

 

Why is my product changing color?

Our collars are made with raw veg-tanned leather and will reflect the lifestyle and adventures that you and your pup live. The more exposure to natural oils and other elements, like the sun, the more marks and color change the collar will exhibit- eventually turning the collar into a rich brown color. This makes veg-tanned leather unique, as it allows you and your pup to develop a more personal connection throughout the life of the product. 

 

Do we ship to Canada?

Yes- Rates and shipping times may vary.

 

Do we ship internationally?

Yes, but please contact us first with your desired shipping location so we can confirm the pricing and eligibility. Contact us here!

 

How long does it take to get my item?

It usually takes only 3-5 days to hand-make each product. Shipping the next day. If you live in the USA, priority shipping will take an addition 2-3 days after the initial production time. Need something guaranteed by a certain date? Let us know!